Last Updated: August 29, 2026
At Mr. Kaju – Virat Spices & Dry Fruits, we understand that sometimes you may need to cancel an order. This Cancellation Policy explains when an order can be cancelled and how applicable refunds are handled.
Customers may request cancellation of an order before the order has been processed or dispatched.
To request cancellation, please contact our customer support team as soon as possible with your order number and registered mobile number.
Cancellation requests are subject to the current status of the order.
Once an order has been dispatched for delivery, it generally cannot be cancelled.
If the customer no longer wishes to receive the order, refusing or returning the shipment may be subject to our applicable Return & Refund Policy.
Orders cannot be cancelled after successful delivery.
If there is an issue with the product, such as receiving a damaged, defective, expired, or incorrect product, customers may contact us under our Return Policy or Refund Policy.
We reserve the right to cancel an order in certain circumstances, including:
If we cancel a prepaid order, the eligible amount will be refunded through the applicable payment method.
If an eligible cancellation is approved before dispatch, the applicable refund will be initiated.
For prepaid orders, refunds may be processed to the original payment method or another appropriate method depending on the payment provider.
The time required for the amount to appear in your bank account or payment account may vary depending on the bank, card issuer, or payment service provider.
For Cash on Delivery orders that are successfully cancelled before dispatch, there is generally no payment refund because no payment has been collected.
However, repeated cancellations or refusal of Cash on Delivery orders may result in restrictions on future Cash on Delivery orders.
If an order contains multiple products, customers may request cancellation of individual products before the order is processed or dispatched, subject to our ability to modify the order.
Once the order has been packed or dispatched, partial cancellation may not be possible.
To request an order cancellation, please contact our customer support team and provide:
We will check the order status and inform you whether cancellation is possible.
If you accidentally place multiple orders or make a duplicate payment, please contact us immediately.
After verification, we will review the order and payment status and process an eligible cancellation or refund.
If an order cannot be delivered because of an incorrect address, unavailable recipient, repeated failed delivery attempts, or other customer-related delivery issues, the order may be cancelled or returned to us.
Any applicable refund will be determined based on the circumstances and our Refund Policy.
Mr. Kaju – Virat Spices & Dry Fruits reserves the right to modify this Cancellation Policy at any time.
Any changes will be published on this page with the updated Last Updated date.
For cancellation-related questions or requests, please contact our customer support team through the contact details provided on our website.
Please keep your order number and registered mobile number available when contacting us.
Mr. Kaju – Virat Spices & Dry Fruits
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