Return Policy

Last Updated: August 29, 2026

At Mr. Kaju – Virat Spices & Dry Fruits, we carefully inspect and pack our products before dispatch to ensure they reach you in good condition. Because our products include food items such as dry fruits, nuts, spices, and other consumable products, returns are subject to the conditions below.

1. Return Eligibility

Due to hygiene and food-safety considerations, food products generally cannot be returned once delivered or opened.

However, a return or replacement may be accepted if:

1. You received the wrong product.
2. The product was damaged during delivery.
3. The product is defective or spoiled upon delivery.
4. The product is expired at the time of delivery.
5. The delivered product is materially different from the product ordered.
6. The quantity received is materially different from the quantity ordered.

2. Return Request Period

Any eligible return or replacement request should be reported to us as soon as possible after delivery.

To help us resolve the issue quickly, customers should contact our support team with the order number and relevant product information.

Requests submitted after the applicable reporting period may not be accepted.

3. How to Request a Return

To request a return or replacement, please contact our customer support team and provide:

1. Order number
2. Customer name
3. Registered mobile number
4. Product name
5. Reason for the return
6. Clear photographs of the product
7. Photographs of the packaging, shipping label, and damaged area where applicable

Our team will review the request and may ask for additional information.

4. Damaged Products

If your order arrives damaged, please take photographs of the package and product before disposing of the packaging.

After verification, we may arrange a replacement or provide an eligible refund.

5. Incorrect Product

If you receive a product that is different from the one ordered, please notify us promptly.

After verification, we may arrange:

1. Replacement with the correct product; or
2. Refund for the incorrect product.

6. Quality or Spoilage Issues

If you receive a product that appears spoiled, contaminated, or otherwise unsuitable for consumption, please contact us immediately.

Do not consume the product if you believe there is a safety or quality issue.

We may request photographs, packaging information, batch details, or other information to evaluate the claim.

7. Products That Cannot Be Returned

Returns are generally not accepted for:

1. Products that have been opened or partially consumed
2. Products damaged after delivery due to improper storage
3. Products damaged due to customer handling
4. Products without sufficient evidence of the claimed issue
5. Products returned without prior approval
6. Change-of-mind returns for food or consumable products
7. Products where the return request is made outside the applicable reporting period

Exceptions may apply where required by applicable law.

8. Return Approval

Submitting a return request does not automatically mean that the return has been approved.

Our team will review the request and determine whether it meets the conditions of this policy.

If approved, we will provide instructions regarding the return, replacement, or refund.

9. Return Shipping

If the return is approved because the wrong, damaged, defective, or otherwise eligible product was supplied by us, we will determine the appropriate return or replacement shipping arrangement.

For other cases, return shipping may not be provided or reimbursed.

10. Replacement

Where a replacement is approved, we will make reasonable efforts to provide the same product.

If the same product is unavailable, we may offer an alternative resolution, such as a refund or store credit, where applicable.

11. Refund Instead of Return

In some cases, we may determine that returning the product is unnecessary or impractical.

In such cases, we may process an eligible refund after verifying the complaint.

Refunds will be handled according to our applicable Refund Policy.

12. Customer Responsibility

Customers are responsible for:

1. Providing an accurate delivery address and contact information.
2. Inspecting the package and product upon delivery.
3. Reporting eligible issues promptly.
4. Providing accurate information and supporting photographs when requested.
5. Storing products according to the instructions provided on the packaging.

13. Policy Changes

Mr. Kaju – Virat Spices & Dry Fruits reserves the right to modify this Return Policy at any time.

Any changes will be published on this page with an updated Last Updated date.

14. Contact Us

For return, replacement, or product-related concerns, please contact our customer support team through the contact details available on our website.

Please keep your order number and registered mobile number available when contacting us.

Mr. Kaju – Virat Spices & Dry Fruits

Quality you can trust. Freshness you can enjoy.