Last Updated: August 29, 2026
At Mr. Kaju – Virat Spices & Dry Fruits, we carefully select and pack our products to ensure that they reach you fresh and in good condition. If you receive a damaged, incorrect, defective, or otherwise eligible product, we are here to help.
Due to the nature of food products, dry fruits, nuts, spices, and other consumable products generally cannot be returned once delivered or opened, except in cases where the product is damaged, defective, incorrect, expired, or otherwise eligible under this policy.
A return, replacement, or refund may be considered when:
If there is an issue with your order, please contact our customer support team as soon as possible after delivery.
Please provide:
This information may be required to verify the claim and process your request.
If your product arrives damaged, please take photographs of the package and product before disposing of the packaging.
After reviewing the claim, we may offer:
The final resolution will depend on the nature and verification of the issue.
If you receive a product different from what you ordered, please contact us with your order details and photographs of the received product.
After verification, we may arrange a replacement or issue an applicable refund.
If you believe that a product has a significant quality issue, please contact us promptly after delivery.
Our team may request photographs, batch details, packaging information, or other information necessary to evaluate the complaint.
Minor variations in color, size, shape, texture, or appearance may occur naturally in dry fruits, nuts, spices, and other agricultural products and may not qualify as a defect.
The following products may generally not be eligible for return or refund:
Exceptions may apply where required by applicable law.
Once your refund request has been reviewed and approved, the applicable refund will be initiated.
For prepaid orders, refunds may be processed to the original payment method or through another appropriate method, depending on the payment provider and circumstances.
The time taken for the refund to appear in your account may depend on your bank, card issuer, or payment service provider.
If you request cancellation before the order has been processed or dispatched and the cancellation is accepted, the eligible amount will be refunded.
Once an order has been dispatched, cancellation may not be possible.
Shipping or delivery charges may not be refundable unless the issue is caused by an error attributable to us or otherwise required under applicable law.
If a replacement is approved because an incorrect or damaged product was supplied by us, we will determine the appropriate shipping arrangement.
In certain circumstances, only the affected product or portion of an order may qualify for a refund.
For example, if one product in a multiple-product order is damaged or incorrect, the refund may be limited to that product rather than the entire order.
We reserve the right to reject a refund or return request if:
All decisions will be made based on the circumstances of the individual case and applicable law.
Where appropriate and subject to availability, we may offer a replacement instead of a refund.
If the replacement product is unavailable, we may provide an applicable refund or another suitable resolution.
For return, replacement, cancellation, or refund-related questions, please contact our customer support team using the contact details provided on our website.
When contacting us, please keep your order number and registered mobile number available to help us process your request quickly.
Mr. Kaju – Virat Spices & Dry Fruits
We value your trust and are committed to providing quality products and a reliable shopping experience.
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